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Extended Warranty Policy and Pricing

Warranties

Standard Warranty

A Standard Warranty is included with the purchase of all hardware items sold by ASE. This includes ASE2000 Communication Test Set Hardware, Single Channel Modems, SPT Protocol Translators, Terminal Servers, SAM Annunciator Panels, and I/O cards.

The Standard Warranty guarantees repair or replacement for one year on a hardware item that fails for any reason other than customer neglect or misuse, or force majeure events such as floods or lightning. It does not cover lost items. The failed item must be returned to ASE as part of the warranty replacement procedure.

Extended Warranty

Starting April 5, 2010, Extended Warranties are available on most hardware items (see table in next section). An Extended Warranty extends the same protections as in the Standard Warranty for an additional three years.

Eligibility

Equipment Eligible for Extended Warranty Coverage

Extended Warranties are available on the following hardware items.

Continuity of Coverage

Through July 31, 2010, an Extended Warranty can be purchased on any previously purchased eligible item, whether or not a valid warranty is in place at the time of purchase. Starting August 1, 2010, an Extended Warranty can only be purchased for an item before the existing Warranty, Standard or Extended, expires. Exemptions may be granted by ASE on a case-by-case basis.

Terms

Each Extended Warranty covers a single item. Company-wide “blanket” warranties are not available, although discounts are offered when purchasing warranties for twenty (20) or more items.

Time Period

An Extended Warranty extends coverage for three years immediately following expiration of the existing warranty. When an Extended Warranty is purchased for an item with no existing warranty (available before July 31, 2010), the warranty period commences on the date of the Extended Warranty purchase.

Coverage

An Extended Warranty covers

• Items that are damaged for any reason other than customer neglect or misuse, or force majeure events such as floods or lightning
• Shipment of a replacement item within two business days (based on stock on hand). The failed unit must be returned to ASE within seven business days after receipt of the replacement.

An Extended Warranty does not cover

• Items that are lost or stolen, or any other condition where the failed unit cannot be returned to ASE
• Shipping costs for the replacement unit. Shipment will be made under direction of the customer. Overnight, express, and ground options are available

Pricing

A 10% discount on the above prices is available when simultaneously ordering warranties for twenty (20) or more items (same or different items).

For more information about the products and services Applied Systems Engineering provides, select from the main menu on the top or please feel free to contact us directly if you have any questions or would like to discuss your requirements with an application engineer.

You may contact us in Campbell, CA by phone at 408-364-0500, fax to 408-364-0550, or via email at products@ase-systems.com.

Normal business hours are 9:00AM to 6:00PM Pacific Time, M - F.

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Applied Systems Engineering, Inc.
1671 Dell Avenue, Suite 200
Campbell, California 95008
Phone: (408) 364-0500 • Fax: (408) 364-0550
Email: products@ase-systems.com

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